4 but I can’t - 5198947. I am happy to cancel and enter a new contract in my name however, to activate the new connection i am told might take up to 90 days!There may be a coax cable lurking behind those two blanking plates. It's easy to see why, too. However, the government’s. My area is a DOCSIS 3. on 06-03-2023 09:36. Lines open 8am-9pm Monday to Friday, 8am-8pm. plug into the wall socket push the red label end of the white cable, into the wall socket. 99 per month. Compare our cheapest broadband packages for November 2023 starting from just £17. Previous. 59pm Tue 28 Nov. 8 and 8. That means over 15. M350 – 362Mbps, great for gamers, video streamers and at-home workers. You won't pay setup fees with Plusnet broadband unless you require a new phone line, in which case there's a charge of around £50. Old telewest box in QuickStart, set up and connections Friday; Old Virgin Media box and poor signal. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Had the engineers come to install the new cable from the pole, and then a couple of. 17ms Latency & 0. We’ve got an incredible range of phones and phone plans fit for every budget, so while you’re in why not have a peruse. Black Friday sale ends on 27th November. It could be disconnected outside at the Omnibox, or in the street cabinet. Buy now , YouFibre Community FibreVirgin Media Broadband review: M50, M125, M250, and M350 fibre broadband. Virgin Media Broadband | How to install the Hub. I have even called the activation number and selected option 2 for them to send. QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill. The new one has been fitted few feet. This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. 0 or Hub 3. Speed. If it’s not a technical issue you need help with then we’re here to support you on. 0 - Virgin Media QuickStart Virgin Media Broadband setup Hub 3. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. 😁 I tried Virgin Customer Services with this but they werent able to answer. It blamed a “technical glitch” and has offered £90 for the. Here's the fun part; the service isn't live and all the AI's who pick up the. Shop Broadband, TV and Landline Offers Broadband Deals Broadband Only Deals Broadband & Phone Deals Broadband & TV Deals Broadband, TV & Phone Deals. We’ve taken a closer look at what Virgin Media is offering with. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. Options. Loaded TV €15 a month for 24 months €34 thereafter T&Cs apply. Cost: It’s free to move your broadband between homes. If your property is already connected to our network, you could save on installation fees and hit the ground running with our QuickStart self-installation kit. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. If you have an other QuickStart installation from Virgin Media,. Our Ultra package is just £21. Contact your old provider to confirm that you want to cancel on the day your new service starts. Superfast fibre - usually with top speeds of 1,000Mb. 15 for missed appointments and £5. Virgin Media has unveiled Stream, a service that brings all your streaming apps under one UI and into one flexible, monthly bill. TalkTalk. Virgin Media was the UK’s first provider to offer broadband, home phone, TV, and mobile plans. However on the email it says the wrong delivery address where I won’t be available to receive. Rejoining Virgin Media as a new customer once contract ends. Step by step guide to installing your Virgin TV 360 box, broadband Hub 4. £8p/m extra or included with Gig1 or Volt. g. Installation:. It’s like a. Browse a range of broadband deals in your area from BT, Virgin. I have not received other information other than a copy of contract and an email titled "your virgin media order". Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install proper VM sockets where you need them. Even tried another Hub 5 then a Hub 4. The adapter is in the process of setting upService interruption for a 3rd night in a row. Find your nearest store. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Virgin Media is the only broadband provider Ofcom found to report above-average customer satisfaction for speed. This does concern me, I will send the cable back and ask the team to come out and either extend or move the box for us. Why you’ll love Virgin Mobile; Stay connected with Virgin Mobile; Already with us? Using your phone abroad; Get help with your mobile; Lost or stolen phone; Get the Virgin. Offer available to new TV customers only. £8p/m extra or included with Gig1 or Volt. Selected bundles only, see below for further details. If you have an existing broadband service running, you should ideally try to overlap your old service with VM to test out the VM services and make sure all is working correctly within your 14 day cooling off period with VM while having your old service to fall back on if there is a problem with the new VM connection. com We won't use this address for marketing purposes - promise. NOW Broadband is a good provider to sign up to if you’re looking for a short-term broadband connection without having to pass a credit check. WiFi Max. Switching timescales. Fibre - top speeds of 38Mb or 52Mb. If you do need an engineer, they will contact you 24-48 hours before your appointment to confirm. Compare broadband deals with MoneySuperMarket and see if you can find a. We recently returned to Virgin broadband (Tuesday) and today is the first time that I've tried working from home and I'm having all sorts of problems staying connected to my works' network. Virgin TV 360. Joining in. Hi, I got my quick start broadband package earlier today and have been trying to set it up. Call Virgin Media and select the option ‘If you’re thinking of leaving Virgin Media’. Only one port can be used on any VM hub while in modem mode. See virginmedia. £32. You’ll need an adapter to get your fibre landline service up and running. Just in process of moving house and have a date given at end of jan to install virgin media boadband and telephone. Hi, Just moved in to a new property, and the cable comes from the opposite side of the room to where we want the Hub/TiVo box. Why we chose it. on 20-02-2023 10:58. I am paying £30 for 200meg (free upgrade from 100meg a few months back) and unlimited calls. Confirm email address. The QuickStart pack is supposed to arrive tomorrow however, I have had no update on the order - 5436810. deal anytime. Then nothing happens. Hi all, I just moved in my rented flat and setting up my quick start virgin broadband. 18 month minimum term. Lx2. 2 weeks ago. For £12. Just choose QuickStart when you order, then use what comes in the box to set up your chosen services in your own home. Rearranging quick installation delivery day in QuickStart, set up and connections 2 weeks ago; Quickstart kits!! in QuickStart, set up and connections 2 weeks ago; No email or delivery confirmation in QuickStart, set up and connections 4 weeks ago; Quickstart not been sent in QuickStart, set up and connections 06-10-2023 Customer retention useless. The broadband and TV firm has just announced the launch of its 2023 Black Friday deals with some plans now available for free. I’ve got it to work to a degree but it doesn’t look correct, also the connect app keeps saying it can’t find the hub - 51929641 ACCEPTED SOLUTION. According to Ofcom, the average broadband speed of a home in the UK was 69. 1 month. Browse Virgin Media Virgin Media. Manage Your Account. Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the box. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. Step by step guide to installing your Virgin Media broadband and Hub 3. Terms and Conditions – Classic contracts – not available to customers entering into new contracts with us from 5 July 2022. 0 once you have your QuickStart box. Up to 100Mbps. Fastest WiFi guarantee of any major provider. On Saturday 29 October 2022 (AM), yes FIVE WEEKS AGO, Virgin Media came and installed a box ILLEGALLY in my property, when nobody was home. Any help please. Broadband speed. Available with M50 broadband or faster. 99 for line installation in 2022 (Uswitch survey of 2,003 broadband users, August 2022). Excludes broadband faults and broadband network outages. My - 5264124. Double-check the provider and package you've chosen for welcome deals, all-inclusive money-saving bundles, or other incentives to sign on the dotted line. Let’s look at the different Fibre Broadband speeds available with our landline and broadband deals: Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals. 12 months. Step 3 - Label the box – a letter came with the. 2 weeks ago. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. 123,8. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. on 17-01-2023 07:50. 99 upfront) for average 73Mb speed. Power off your modem and remove the backup battery if it has one. in Email yesterday; Installation problems in QuickStart, set up and connections yesterday; No virgin wall socket in QuickStart, set up and connections yesterday; Date moved by over 2 weeks!! in QuickStart, set up and connections Monday When I installed my hub5 I was prompted to change the settings password before I could continue. Virgin Media services are only available in eligible Virgin Media network areas. for 9 months then. This promotion means you won’t pay the usual setup fee of £35. on 06-12-2022 20:53. 4 but I can’t - 5198947. Available with M50 broadband or faster. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Use the Virgin TV Go app or website on up to 5 of your devices to manage your telly and keep up with your shows, when you’re in another room or out and about. M350 – 362Mbps, great for gamers, video streamers and at-home workers. Can I have a engineer appointment? Thanks in advance. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. UW. Virgin Media's ultrafast broadband packages combine high-speed. Virgin Media Community; Broadband; QuickStart, set up and connections; No QuickStart kit delivered; Options. Excludes broadband faults and broadband network outages. Windows can monitor the usage of one machine. Connect up to 64 devices. 0 Model VMDG505 / TG2492LG-VM, and modified the connection to our phone network to run through the hub. All in one super nifty tool. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. 99 a month). New Customer Hub5x Flashing Red. 0 Installing your TV V6 box, Hub 3 0 u0026 phone - Virgin Media QuickStart A Chill, Stupid, and Speedy Video! - Virgin. Mobile broadband; Virgin Mobile deals; Refer a friend; How to upgrade; Trade in your phone; Business mobile; SIM Only. @robbo321 wrote:. “ Virgin Media's service experience has been deeply unsatisfactory. Despite their promises, the quality of service provided is subpar, making it a challenge for customers to receive the value they expect. Both Sky and Virgin have a varied selection of broadband speeds, all with unlimited downloads. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. So that's twelve days at £5. I only realised because I came home (only out for 1 hour!) to find the bins in the front garden had been moved around and there was a load of drilling dust on the floor! We keep getting random disconnects on our internet engineer has replaced hub, changed cabling and still have the fault, it’s litterally about 30 seconds or so almost like a dns error, comes up on phone router isn’t connected to the internet. 115Mb. Start by checking the power light. Virgin Media Help - Get help, tips and advice to. Go to solution. See our Speed Boost guide to see what speed you're currently getting. Reply. service agreement for Virgin Media Television, Virgin Broadband and Virgin Phone services These terms and conditions set out the between (1) you (‘agreement ’ you or ‘your’); (2) Virgin Media Limited, (Company Number 02591237) whose registered address is 500 Brook Drive, Reading, RG2 6UU (‘we’ or ‘our’); us’, ‘on 19-05-2022 12:58. Virgin Fibre Areas only. I've tried connecting hub up to this, all switched on but connect app can't. We will also discuss both options' cost and installation time. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. Options. When you place your order, we'll let you know. BT ’s broadband-only fibre deals have similar speeds and cost around the £28. £29. I had my house refurbished and my electrician extended a virgin media coax cable through the ceiling to the outside of the property ready - 5305781. QuickStart, set up and connections. 4. Virgin Media Community: Broadband: QuickStart, set up and connections: Setting up quickstartWith QuickStart, you can get your broadband up and running as soon as you get your kit through the door. Options. Try our TV troubleshooting tool now. Then just connect your various devices to the dongle. I go into my iPhone settings to switch off from there & switch back on & it say there under my Virgin WiFi that it has ‘Weak security’! And that WPA/WPA2 (TKIP) is not considered secure. 0 or 3. Joining in. 33 a day and you’ve been paid £830. Subscribe to RSS Feed;. Virgin Media Help - Get help, tips and advice to. For years, it has offered ultrafast broadband to more properties than any other provider in the UK. Looking through today's posts it appears that VM activations aren't currently working. Sky Business Broadband. Flat fee of £25 for the tech visit. Best time to contact you. 99 /month. Joining in. What you get in your QuickStart pack depends on what Virgin Media services you ordered. It's also important to keep your Hub 3 upright, with its light facing out towards the room. TV. £54. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023on 10-02-2022 17:26. Email address. 104Mbps average upload speed – 6x faster than the UK’s average upload speeds. All our services will be set up so, once you’re in your. Options. Done! Many thanks. Options. in QuickStart, set up and connections Thursday Hub 4 errors 'N0 Ranging Response received - T3 time-out' in Networking and WiFi Thursday Cable modem randomly rebooting & poor connection in Networking and WiFi ThursdayInstalling your Hub 3. Get a £50 voucher with Virgin Media promo codes for broadband and more. 8. We do broadband. The app’s available to all Virgin Media Broadband customers. There might be attempts to persuade you to stay, but there's nothing to say you have to if you don’t want to. Virgin Media HOW TO SET UP VIRGIN BROADBAND HUB AND PHONE Residential Installation Virgin Media Installing your Hub 3. All Sky TV customers get Sky. Change delivery address for broadband. If so you would need a maned install. External Cabling Work. TV on the go. So 1 to 4 are 1 Gb ports on Hubs 1 to 4. Call a sales rep: 1-888-285-1876. In the UK, Virgin Media claims to be “the UK’s fastest major broadband provider”. Installing Our Equipment – Quickstart (self-installation) and Technician Installation. 86% network reliability, so the whole household can scroll, meme and stream. Well the visit to-day 26/1/23 never happened, the way this is going I am going to give it to 21/2/23, then am off to another provider. Whenever I try, the wifi light turns on green, and the main light blinks green. service agreement for Virgin Media television, Virgin Broadband and Virgin Phone services These terms and conditions set out the agreement between (1) you (‘you’ or ‘your’); (2) Virgin Media Limited, (Company Number 02591237) whose registered address is 500 Brook Drive, Reading, RG2 6UU (‘us’,Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. You will then need to contact Virgin Media since, unlike other providers, Virgin runs its own network. Last week I received my Hub 5 quick start pack. Roll-monthly or fix in for 12-months. not sure if virgin media can connect broadband and telephone before the install date. New & existing customers | Broadband customer service: 6. All our deals are unlimited broadband packages - download and stream what you like. 255. We get a constantly flashing green. The top speed you'll be able to get will depend on where you live and what connection there is to your home. on 21-02-2023 11:49. Thanks for your post and a warm welcome to the Community Forums. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? ---. They are postcode dependent, so to see deals available in your area and across all speeds, enter your postcode in the box above. Your Quickstart pack contains everything you need to set up your new Virgin Media services, and you’ll find some simple step-by-step instructions too. Virgin TV 360. I'm a Very Insightful Person,. They will now ‘install’ mid March. And don’t forget, our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. All TV packages include Sky Q, Sky's revolutionary set-top box. No TV. £49 a month. Options. 8. Virgin TV 360. 12 month contract. Mobile broadband; Virgin Mobile deals; Refer a friend; How to upgrade; Trade in your phone; Business mobile; SIM Only. Thank you, I have found where I can change the DNS, but as I am not really sure what I am doing I have put some details in but it won't accept and save. 1 ACCEPTED SOLUTION. Virgin Media: Up to 83%. IP address 192. Can I have engineer visit and setup it? Thanks. Hi I have recently changed to Virgin broadband and my Cyber Ghost VPN will not connect to my broadband using my iPad or iPhone. Virgin Media Staff. Rather than Live Chat, it works like a text message conversation. Up to 3 WiFi Pods if needed. 0 and phone. Automatic compensation under Ofcom rules is £9. 35ms Jitter. Virgin Media Help - Get help, tips and advice to make the most of your Virgin. Black Friday broadband deals include Superfast 80 for just £26/month, full-fibre 100 for £28 and Ultrafast+ (averaging 500Mb/s) for just £35 a month for 18 months. Average download speed 108Mbps and Talk More Weekends. Just joined. Payment reference number. This means that the signal travels out into the room, and not into the floor. Linksys Atlas Pro 6 Velop Dual Band Whole Home Mesh WiFi 6 System (AX5400) - WiFi Router, Extender, Booster with up to 8100 sq ft / 750 sqm Coverage, 4x Faster Speed for 90+ Devices - 3 Pack. I signed up for a contract with virgin and picked a date for the quickstart self install to be delivered (3rd of this month) but it has not arrived yet and I've not received any email/contact about it's delivery. If you do cancel your contract over the phone, be sure to get confirmation via email or in writing, in case any problems over unpaid bills or cancellation fees arise at a later date. by. . Find out if you're getting the superfast or ultrafast fibre Virgin, Sky, BT, EE, PlusNet and TalkTalk. on 05-06-2023 09:03. Hi there. Get superfast broadband, calls and award-winning TV content with Sky. Virgin offers speeds ranging from just 50Mbps to over 1000Mbps with its Gig1 package to all its customers. If there is no capacity, Virgin would have to install Fibre-to-Home overbuild specifically for your road, which would push the cost up considerably. I'm concerned because its a town house (essentially terraced with houses connected on either side) and has a concrete driveway at the front with no. Sky Ireland and Virgin Media Ireland have just signed a significant wholesale network access. A simple VM obstacle, that might be your first hurdle, is if your new address appears on the VM address lists. 99. on 15-04-2023 08:47. Only now have I realised - 5272490. You’ll then be able to use your same old phone to make. M500 – 516Mbps, the fastest, most widely available fibre optic deal in the UK. 0 Installing your TV V6 box, Hub 3 0 u0026 phone - Virgin Media QuickStart A Chill, Stupid, and Speedy Video! - Virgin Media Booster Install w/ NihalMy Virgin Media makes managing your account easier with all your information in one place. . ) in QuickStart, set up and connections 13-09-2023; Cancel or Downgrade Package Deal in QuickStart, set up and connections 12-09-2023; Missing credit, house move nightmare in QuickStart, set up and connections. And with its Gig1 Fibre Broadband averaging speeds of over 1Gbps, it’s the country’s fastest broadband. Using the pinhole (approx 15 seconds press) Using the pinhole (approx 60 seconds press - light flashed once at 20 seconds) Using the 30/30/30 method. Up to 3 WiFi Pods if needed. The engineer pushed the fibre cable through the wall and there is a small white wire which has a push connector which plugs into the hub. I've phoned on three separate occasions, each time being told there has been a slight backlog but it will be with me. I have been in a dispute with Virgin Broadband for 4 years now. Virgin Media owns and operates its. They'll then install a fibre socket inside. Virgin Media HOW TO SET UP VIRGIN BROADBAND HUB AND PHONE Residential Installation Virgin Media Installing your Hub 3. Thanks everyone for the help. The number youi were given is for cabling & construction, they also have a Live chat option. Quick start kit lost in QuickStart, set up and connections Wednesday; New customer impressed with experiences so far in QuickStart, set up and connections Wednesday; Yodel have lost my package in QuickStart, set up and connections a week ago; No email or delivery confirmation in QuickStart, set up and connections 2 weeks agoSounds like the Hub is not connected to the VM Network. Each time the same result - some basic settings are reset (SSID, wifi password, hub admin password all restored to default), but as soon as I look at the. Tudor. This is usually available where the home has recently had an active Virgin Media fibre broadband service and is available on most, but not all, Virgin Media packages. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. *. Your contract start date is also the day your bills will start from, but you won't receive your first bill until a later date. The wall socket has a thick plug bit. We'll call you during the working week - not at weekends. I’ve put in 2 complaints, spoken to the pre installation times many times, get apologies but nothing actually happens. New customers only Offer Ends 22/11/2023 The same upload and download speed. 0 Kudos. These simple tips will allow your hub to operate to its full potential and transmit the best WiFi signal. on 18-09-2023 18:17. Congratulations!Options. Black Friday sale ends on 27th November. not sure if virgin media can connect broadband and telephone before the install date. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. your new services from Virgin Media in less than an hour. Further exclusions & legal stuff apply. on 09-12-2022 23:48. The app’s available to all Virgin Media Broadband customers. Solid amber. We’re so confident in this technology that we’ve launched. tIt’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi. What you get in your QuickStart pack depends on what Virgin Media services you ordered. 0 Installing your TV V6 box, Hub 3 0 u0026 phone - Virgin Media QuickStart A Chill, Stupid, and Speedy Video! - Virgin Media Booster Install w/ NihalNetflix activation. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Hello, Today I confirmed my broadband order over the phone with customer service, and I requested to change delivery address and confirmed over phone. Using the link in the hub software. 5 million households can access the UK’s fastest widely-available broadband. Further exclusions & legal stuff apply. We’ve also made setting up your broadband easy with our QuickStart self-installation kits. They said it should be 30 days to return so basically I have the entire month of Feb. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Call the Pre-installation and delivery team on 0800 052 1734 & request an engineer to complete the installation. Broadband. With our QuickStart self-install kit, the clue is in the name! This is a fast and easy way to get your home broadband setup, with no drilling or technical know-how needed. on 07-01-2023 13:02. Virgin Money is cutting rates for home purchase and larger mortgage loans (over £1 million). Thanks for your reply. Change delivery address for broadband in QuickStart, set up and connections 22 minutes ago; Compensation for non installation in QuickStart, set up and connections 8 hours ago; Switching on in my area email in QuickStart, set up and connections 9 hours ago; No light on the line - partially activated account in QuickStart,. IS included: AC for sale virgin media hub 2 comes with power supply and rj45 cable used but in full working order just selling because virgin giveFrom November 24 - 27, the broadband provider will shave off the cost of its 1000Mbps package, going from £27. Region No. At least 30Mbps download speeds in every room or £100 one-off credit. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. Virgin media are scammers in QuickStart, set up and connections 12-10-2023; Virgin Media Delay - 6 to 8 Weeks (for now. 25 per day. Two and five-year fixed rates for larger loan remortgage are available at 5. My quick start parcel was due however it never came, had another update that it would be delivered on a different day and was given a time slot. Switch broadband in three easy steps. Essential broadband plus with Stream . 76Mb average*. No joy, engineer came 2 days later and check, double checked cables etc. No setup fee is available on all bundles, broadband & phone, and broadband only packages. That is the reason it is best to ditch the app and use the Hub GUI in a browser. Why you’ll love Virgin Mobile; Stay connected with Virgin Mobile; Already with us? Using your phone abroad; Get help with your mobile; Lost or stolen phone; Get the Virgin. Their flagship fibre broadband service is known as Gig1 broadband and gives you an average download speed of 1,130Mbps. 25 a month. Upgrading Fibre and TV to Hub 3. Most areas where Virgin broadband is available can access its gigafast Gig1 full fibre service, with speeds of 1130Mbps. Our 4G hub with unlimited 4G Home Broadband is perfect for your day-to-day. It's a quick and straightforward way to find the best. Hi, I recently get my VM QuickStart kit, but it seems my wall plug is not working properly. Blinking green. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal.